Each year, thousands of consumers hire professional moving companies to transport their belongings from one state to another.
Usually the items arrive at their destination safely. But not always. When goods are lost or damaged, consumers are entitled to
file an arbitration claim against the moving company.
The American Moving and Storage Association (AMSA), a non-profit trade association, offers a Household Goods Dispute Settlement Program to assist consumers and AMSA-member moving companies in the dispute resolution process.Forum is the designated program administrator.
By managing the process for AMSA, Forum makes it easier for dissatisfied customers and moving companies to have their grievances resolved in a manner that is fast, affordable, and fair.
AMSA Arbitration Rules and Instructions
The AMSA Arbitration Program operates under federal guidelines and is limited in the type of cases that may be arbitrated. Under the program, arbitration is optional and voluntary for consumers but mandatory for moving companies if the amount of the disputed loss or damage claim is $10,000 or less and no settlement can be reached. If the amount of the disputed claim is over $10,000, claims may be arbitrated if the moving company agrees to do so. Consumers may separately request arbitration for disputes regarding the moving company’s charges.