AMSA – American Moving and Storage Association

Each year, thousands of consumers hire professional moving companies to transport their belongings from one state to another. Usually the items arrive at their destination safely. But not always. When goods are lost or damaged, consumers are entitled to file an arbitration claim against the moving company.

The American Moving and Storage Association (AMSA), a non-profit trade association, offers a Household Goods Dispute Settlement Program to assist consumers and AMSA-member moving companies in the dispute resolution process.Forum is the designated program administrator.

By managing the process for AMSA, Forum makes it easier for dissatisfied customers and moving companies to have their grievances resolved in a manner that is fast, affordable, and fair.

AMSA Arbitration Rules and Instructions

Disputed claims for loss or damage to household goods in the amount of $10,000 or less must be submitted to arbitration. For amounts greater than $10,000, the consumer and the moving company must mutually agree to arbitrate. Consumers may separately request arbitration for disputes regarding the moving company's charges.