Do I have to serve a copy of the Complaint upon the Respondent?
Maybe. The Policies vary. Some state that the Complainant must serve a copy of the Complaint upon the Respondent and certify that this was done in the Complaint. Some do not require these steps. Beginning in July 2015, the UDRP will no longer require Complainants to serve the Complaint on the Respondent. The Provider must request a domain name lock first.
Do I have to serve a copy of the Amended Complaint upon the Respondent?
Maybe. The Policies vary. All correspondence with the Forum is required to be copied to the other party; however, some Policies, such as the UDRP after July 2015, specify that this only applies after the case is officially commenced.
Do I have to serve a copy of the Complaint upon the Registrar?
Maybe. The Policies vary. In some cases our Supplemental Rules state that the Complainant must serve a copy of the Complaint upon the Registrar.
Do I have to serve a copy of the Amended Complaint upon the Registrar?
No, we will copy the Registrar when we serve the parties at commencement.
Do I need to send hard copies?
Under most Policies you do not need to send hard copies. If you aren't sure, check with your case coordinator or the applicable Policy.
Can I file for an extension of time to submit my amended complaint?
No, the Policies that have a deficiency check process and amendment period do not provide for an extension of time, so we are unable to grant that. If you find that you need to translate your complaint or need additional time for some other reason in a UDRP case, you can withdraw your complaint and refile within 30 days for a fee of $100. Note that if you withdraw, any lock that had been placed on the domain name will be lifted until you refile and it’s possible the registrant information may change.
How should I submit my amended complaint?
All documents should be submitted electronically where possible. Under the UDRP, all documents may be submitted electronically only.
Can I get a refund of my filing fee?
No, at this time the Forum does not refund filing fees.
How do I get the domain name transferred now that I have prevailed?
The Decision you have received from the Forum
does not automatically mean you have control of the domain name. You will need to work with the Registrar (this is the reason for notifying them in the first place and providing them with a copy of the complaint) to get them to send information needed for transfer. Not all registrars handle this process the same. Some variations include:
- Setting up an account for you and putting the domains in it, then giving you the account information so that you can transfer the domains to your registrar.
- Providing a "transfer authorization code" sometimes called a transfer code or an auth. code, that you can use with your registrar when requesting a transfer.
- Providing an "EPP" code that is for a specialized registrar-to-registrar transfer process.
- Changing the contact details of the domain name (maybe just the email address) to Complainant’s, so that when a transfer is requested, the confirmation email goes to the Complainant.
What if I’ve tried all of the above and the Registrar is not answering my emails or is refusing to help me?
First make sure you’ve waiting ten business days before requesting the transfer.
Contact your case coordinator for your case and explain the problem. Often we can re-forward the decision and that helps. If it doesn’t, our legal counsel may decide to step in.
If a Registrar is being unresponsive, you can always submit a complaint to ICANN through the UDRP Intake Report System
Can I add/remove a domain name to my case after it is filed?
If your case has not yet been commenced, you may. However, note that, for added domain names, we have to start over at the beginning, so you will delay the process.
Can I file one complaint that contains a .us domain name and a .com domain name as long as the Respondent is the same?
No, except for UDRP/RDRP, you may not "mix and match" Policies. Each complaint must be under one policy because the Rules and standards are different for each.
Where can I find contact information for the Registrar(s) for the domain name(s) in my complaint?
Most of the time, the Whois record provides at least the Registrar name, if not contact information for the Registrar. Some third-party Whois providers the Forum
- Domain Tools
- Verisign (.com and .net Registry)
Once you know who the Registrar is, you can use a search engine to find the Registrar and its contact page. Alternatively, you can search the information ICANN holds on its Registrars here
What information should I provide in my initial Complaint filing for a Respondent who is using a "privacy shield"?
Always list the information available in the Whois. The "best" Whois data is from the Registrar’s own Whois database. If that is unavailable use the Registry’s Whois search. Finally, other Whois providers, such as the first three listed above, offer good choices as well.
Can I use this process if my domain name was stolen, or hijacked, from my account?
This process is for cybersquatting of trademarked domain names. For some Policies, the processes are for if you feel the registrant doesn’t meet the requirements for registration of that name (such as the usTLD Nexus dispute policy). If, after reviewing the Policies, Rules, and Supplemental Rules, you feel your situation can be resolved using this process, you may file a complaint. The Forum is a TDRP provider.