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Home / Our Neutrals
 —Regina Mullen, FORUM Arbitrator Regina Mullen is an arbitrator with the National Arbitration Forum, and also an arbitrator on other panels and a mediator in a variety of settings. Her legal experience runs deep. She has represented individuals and businesses, as well as taught arbitration and helped train many people in dispute resolution techniques and processes. An African-American female attorney, Ms. Mullen believes that it is very important that she speak up on behalf of arbitration and consumer education about arbitration.
Following an assault on arbitration in the news, Ms. Mullen provided the following dialogue: "What is not helping consumers is the fiction that consumers do any better in court. I've looked at the statistics used to justify the assault on arbitration, and those numbers are clearly misleading. There is simply no evidence that the typical consumer's case would be decided differently in court. Chances are, if a consumer loses in arbitration, s/he would also have lost in court at a far greater expense."
Ms. Mullen believes that the solution is to educate consumers to get the most benefit of a system designed to provide fast and efficient resolution of their disputes, rather than assail the process. "The important point is that consumers need to learn how to use the arbitration process, and lawyers need to help them do so!" As an advocate of consumer economic and civil rights, she believes that consumers are best served when they have choice. Arbitration and mediation of disputes gives them that choice. "The fact that individuals and small businesses can be successful in arbitration without having to hire a lawyer or experts is reason enough to champion its use. "
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