Moving Damage and Disputes
Each year, thousands of consumers hire professional moving companies to transport their belongings. Usually the items arrive at their destination safely. But not always.
In cases where household goods are lost, damaged or destroyed, consumers are entitled to file an arbitration claim against the moving company through arbitration. In fact, the U.S. Department of Transportation requires that disputed claims for loss or damage in the amount of $10,000 or less be submitted to arbitration.
Resolving Consumers’ Grievances
The American Moving and Storage Association (AMSA), a non-profit trade association, offers a Household Goods Dispute Settlement Program to assist consumers and AMSA-member moving companies in the resolution process. Their chosen program administrator is the FORUM. Claims are reviewed and decided by independent and neutral arbitrators who serve on a specialized panel.
By managing the process for AMSA, the FORUM makes it easier for dissatisfied customers and moving companies to have their grievances resolved in a manner that is fast, affordable and fair.
AMSA Arbitration Rules and Instructions
Disputed claims for loss or damage to household goods in the amount of $10,000 or less must be submitted to arbitration. For amounts greater than $10,000, the consumer and the moving company must mutually agree to submit the dispute to arbitration. Consumers may also request arbitration for disputes regarding the mover's charges; specifically, whether the mover's charges, in addition to those collected at delivery, must be paid by the consumer.
The AMSA Household Goods Dispute Settlement Program Rules govern the AMSA Household Goods Dispute Settlement Program. More information about AMSA’s Dispute Settlement Program is available on the AMSA’s website, including forms and request instructions.