Each year, thousands of consumers hire professional moving companies to transport their belongings from one state to another. Usually, the items arrive at their destination safely. But not always. When goods are lost or damaged in transit, consumers are entitled to file an arbitration claim against the moving company.
The American Trucking Associations (ATA) offers a Household Goods Dispute Settlement Program to assist consumers and ATA-member moving companies in the dispute resolution process. FORUM is the designated program administrator.
By managing the process for ATA, FORUM makes it easier for dissatisfied customers and moving companies to have their grievances resolved in a manner that is fast, affordable, and fair.