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Over 30 million people move each year in the United States. Many of those hire a moving company to transport their household goods. In the event that household items are lost or damaged in transit, customers are entitled to file an arbitration claim against the moving company.

The International Association of Movers (IAM), a non-profit trade association, offers a Household Goods Dispute Settlement Program to assist customers and IAM-member moving companies in the dispute resolution process. Currently, this only applies to US interstate shipments. Forum is the designated program administrator.

Forum’s administration makes it easy for dissatisfied customers and moving companies to have their grievances resolved in a manner that is fast, affordable, and most importantly, fair.

IAM Arbitration Rules and Instructions

The arbitration procedures provided under this program have been developed by the International Association of Movers (IAM) and FORUM for use by US-based IAM members and their customers. They pertain to the interstate transportation and services related to the interstate transportation of household goods in the United States. The purpose of these arbitration procedures is to provide a relatively inexpensive alternative to the court system for resolving disputes involving loss or damage claims and charges billed in excess of those collected at delivery. In the United States, these arbitration procedures are governed by the provisions of Section 14708, Title 49, as amended, of the United States Code under the authority of the US Department of Transportation.

If you are viewing this page for information only, you may request arbitration of a dispute by following the instructions provided on the IAM website at www.iamovers.org.

If you have already submitted an official arbitration request through IAM, received the claim forms, and are now prepared to submit your dispute to FORUM for resolution, you must do so within thirty (30) Calendar Days after the date of the transmittal letter. Complete and return the required forms and other supporting documentation, along with your portion of the Administrative Fee (See Rule 8) for initiating the arbitration proceeding (unless a different payment arrangement has been previously agreed to by the Carrier), to:

Forum
P. O. Box 50191
Minneapolis, MN 55405
(if by mail)

Or

Forum
6465 Wayzata Boulevard
Suite 480
Minneapolis, MN 55426-1764