Managed ADR Programs
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Managed ADR Programs

How can you reduce the cost and complexity of resolving disputes that regularly arise in your organization?

If you represent a business, government agency, trade association or other entity and would like to bring the benefits of ADR to your organization, please consider partnering with Forum to develop an efficient rule set, assemble an expert panel of neutrals, and efficiently administer the cases.

Forum administers arbitration and mediation programs using our sophisticated technology, knowledgeable case management teams, and experienced arbitrators.

4 Keys to Successful ADR Programs

Forum has been administering arbitration and mediation for business, insurance companies, and others for more than 25 years. Our ADR programs provide efficient procedures, fair outcomes from expert neutrals, lower overall system costs, and excellent customer service for disputing parties.

Read about the four key factors that determine the ultimate success of an ADR Program in our free guide.

How to use Forum for managed ADR programs

  • Generate a Ruleset

    Forum experts will work with stakeholders to finalize arbitration and/or mediation rules that fit within the relevant dispute resolution context.
  • Implement the Program

    Determine whether the ADR procedures are voluntary or mandatory for the disputing parties, and implement any necessary pre-dispute ADR agreements.
  • Communicate with Stakeholders

    Educate users on the benefits and features of the program and dissemination basic information about how to file and respond to ADR claims.
  • Engage in the Arbitration and/or Mediation Process

    Forum will process any received claims for arbitration and/or mediation as per the provisions of the custom ruleset.
  • Report and Evaluate

    Forum’s systems compile process and outcomes information in analytic reports and make this data available using standard interfaces for integration with oter analytics.

Managed ADR Examples

  • Administering healthcare payment arbitrations authorized by state statute for a state government agency with regulatory authority
  • Mediating insurance claim disputes using a custom, nationwide panel of expert mediators
  • Deploying arbitrators expert in intellectual property law to resolve trademark disputes related to Internet domain names
  • Resolving interstate moving and storage disputes over damaged goods by arbitration under the auspices of national and international trade organizations
  • Systematically mediating liability claims asserted against nationwide retailer
  • Resolving disputes in the context of large and complex bankruptcy matters
  • Programs authorized by statute/regulation and overseen by government agencies